Quality

Quality­management

at the Cusanus Academy

We are certified according to IQNET and ISO 9001:2015 standards. ISO 9001 provides a framework for quality management that focuses on customer satisfaction and continuous process improvement.

Quality policy

Quality and efficiency are fundamental pillars of our educational work. The Cusanus Academy does not view quality as a static state, but as a dynamic process of continuous development and improvement. Following a structured and comprehensive implementation process, we successfully introduced our quality management system and received our first ISO 9001:2015 certification from Quality Austria in September 2017.
This certification confirms our commitment to efficient, customer-focused processes across all areas of our organisation. However, we do not regard it as an endpoint, but rather as an incentive to keep improving. At the Cusanus Academy, quality management is actively practiced and continuously developed. We are committed to ongoing improvement and to consistently meeting the expectations of our participants, partners, guests and staff. Our goal is to meet the highest standards and to provide education of the highest quality.

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Customer satisfaction

The satisfaction of our participants, guests and partners is a key measure of quality for us.We regularly gather feedback through evaluation forms, personal conversations and digital surveys. This feedback is systematically analysed, documented and incorporated into the ongoing development of our programmes, services and processes. Our goal is not only to meet the expectations of our participants, guests and partners, but, whenever possible, to exceed them. We regard feedback and suggestions as valuable opportunities for improvement and respond to them with openness, respect and a solution-oriented approach.
For us, customer satisfaction is not a fixed outcome but a continuous process, shaped by dialogue, appreciation and the belief that meaningful education is always rooted in human relationships. We are committed to creating positive and enriching experiences for everyone who engages with the Cusanus Academy.

Quality­criteria

Our work is guided by seven fundamental quality criteria rooted in our mission and values and vision. These seven quality criteria shape our daily work and our identity as the Cusanus Academy. They form the foundation for trust, meaningful encounters and successful learning experiences.

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Professionalism and adherence to quality standards
We maintain high professional and organisational standards through:
  • Carefully planned and clearly structured processes
  • Reliable communication with guests and partner organisations
  • Consistent adherence to defined quality standards in all areas, from facility maintenance to event support
Integrity
We act with transparency, credibility and responsibility:
  • We only promise what we can deliver
  • Our communication and commitments are clear and accountable
  • Our guests and partners can rely on our discretion, reliability and integrity
Spirituality
We understand spirituality as a lived expression of Christian values:
  • We create spaces for silence, reflection and the search for meaning
  • Our programmes and the way we interact with one another are shaped by mindfulness, inner conviction and a Christian understanding of the human person
  • We respect the religious and spiritual diversity of every individual
Respect and appreciation
We are committed to respectful and mindful interaction with people, resources and the environment:
  • We treat our guests, colleagues and partners with respect, friendliness and openness
  • We take the concerns and needs of every individual seriously
  • Wir handeln nachhaltig und ressourcenschonend
Continuity and openness to change
We combine proven traditions with openness to new developments:
  • Tradition and innovation go hand in hand. We continuously introduce new themes and formats into our programme while preserving well-established events, allowing both to complement and enrich one another
  • We regularly review our programmes and continue to develop them
  • We remain true to our mission and our core values
Hospitality
We welcome people with openness and genuine warmth:
  • We create an atmosphere that is welcoming, attentive and service-oriented
  • We pay attention to the details that help our guests feel comfortable from the moment they arrive
  • We see ourselves as hosts who serve with commitment and heart
Flexibility
We respond to individual needs and new challenges with openness and adaptability:
  • Our team takes a solution-oriented approach and allows room for flexibility and initiative
  • We remain responsive and adaptable, even when requirements change at short notice
  • We embrace challenges as opportunities for growth and continuous improvement
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